Data Privacy Policy

privacy_tip Introduction

Viva Youth Hope Services takes collecting and securing your data seriously. Because we value your relationship with us, we want you to fully understand our Data Privacy Policy. We work hard to earn your trust and we want to be transparent with you. It is our sincerest hope you will read and understand our policy and ask us any questions you may have.

When you interact with Viva Youth Hope Services through our website, our contact form, our application form, or our outreach efforts, we collect information you have shared with us. We use this data to provide you with pertinent information and make your experience with us more meaningful and relevant to your interests.

Our Data Privacy Policy explains:

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  Why we collect data and how we collect it.

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  What types of information we do and do not collect.

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  How we protect your data.

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  Ways in which we do and do not use your data.

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  How you can update or delete any and all data we have on you.

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  How we address changes to this policy.

Our policy is meant to be simple and straightforward because our practice of collection and use of data is simple and straightforward.

manage_search Why and How We Collect Data

We want you to be successful in your efforts to support youth in becoming productive adults. We collect data for two primary reasons:

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  To help us better serve you. Data helps us understand which of our services and offerings are important to you. We respect your interests and strive to offer services that you will find valuable.

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  To help us make prudent organizational decisions. Given limited resources and the desire to make significant social change, we attempt to make data-driven decisions whenever possible. The information we collect helps us determine our audience reach and impact.

We collect information in two ways:

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  At your request. When you submit an inquiry through our contact form, or submit an application through our application form, the information you share with us is added to our database.

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  When you engage with us. Within our databases, we categorize and sort this information according to how you have engaged with Viva Youth Hope Services (inquiry, application, training, etc.).

database Types of Information We Do and Do Not Collect

We only collect information that is beneficial to your experience with us and information we can protect.

Data we collect. Our policy is to only collect basic information about you. When you complete one of our forms, the date and time are recorded and we may ask for data such as your name, organization, type of youth work you do, phone number(s), email address, and physical address. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data we do not collect. We do not collect, use, or store sensitive private data such as age, gender, and race. We also do not collect, store, or even know your credit card or banking information, as we do not process financial transactions through this website.

lock How We Protect Your Data

Viva Youth Hope Services believes data privacy is a top priority. Only Viva Youth Hope Services team members have access to our databases on a regular basis. From time to time, our database administrators or consultants may be granted access to make improvements or correct technical problems. All of our databases are password protected and basic internet security firewalls are utilized on all devices we use to manage our data.

analytics How We Do and Do Not Use Your Data

The data we collect helps us to make data-driven decisions and serve you better.

Ways in which your data is used:

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  Data from your past engagement with Viva Youth Hope Services helps us more precisely focus our communications to recipient audiences. Data on past engagement is also used to help us decide future initiatives.

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  We sometimes share aggregate (non-personally identifiable) information with sponsors, legislators, members of the association and/or similar groups. The shared data is for identifying general trends or overall use of our services. The data is presented in a way that no third party can identify an individual person.

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  Because our trainings may be used to seek CE hours or staff development within a member program, we may provide your data to credible licensing boards and/or your agency directors/supervisors if an organization paid for your training. Information we may share includes: the training name and length, the registration date and time, the quiz date and time, and the total number of training hours you register for.

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  If an enforceable governmental request is made to Viva Youth Hope Services, we would comply with current law and disclose requested data.

Ways in which your data is not used. We respect the trust you have given us and we do not share, sell, or give away your data in any other manner than listed above. As part of their orientation, each Viva Youth Hope Services team member receives training on the appropriate use of individual data and our data privacy policies.

edit How You Can Update or Delete Information

You may inquire at any time about the data we have collected about you and we will respect your request to delete any or all data in our database. Of course, we hope to never lose your trust, but we will fully honor your request. To update or delete your data, contact us through our contact form or reach out to any Viva Youth Hope Services team member.

update Changes to Our Data Privacy Policy

We may need to occasionally update and revise this policy statement. Please note, we will not change our privacy standards without written notice.

If our policy changes, we will do our best to ensure that you know about any significant changes before they are implemented. As good practice, we will keep historical records of past policy statements which can be reviewed at any time by you.

If you have any questions about our Data Privacy Policy, please reach out to any Viva Youth Hope Services team member.

contact_mail Questions About Your Data?